Honestly if you're still in your time frame just go exchange it.. there is no reason to try or want to fix a brand new phone you've purchased... obviously you want your moneys worth and not something that seems like it was made in china! Other than that im sure soon/if not already there is a video online about how to fix/ take apart the imagio.. once again though this probably will void warrenty so just get off ur lazy butt and run to the store
