Quote:
Originally Posted by oranges311
so how are they doing it with you? are you on a waiting list for a replacement or are you just hoping to get one when they come in? cause i just ended up having the guy give me another pro because my one was practically unusable. im hoping it will at least last long enough for a tp2 to come in stock although if this touch pro lasts ill be happy too since i love the phones, i just seem to have exceptionally bad luck.....
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Well, the supervisor told me he would update me every few days (which he has) on the status of the thing. He didn't mention anything about a waiting list, but it only makes sense that there is one; probably with new customers who wish to purchase a TP2 at the top, followed by existing customers who want to buy one, and probably those of us who are getting free replacements for buggy TP1s somewhere near the bottom. This is pure conjecture, but it seems logical and reasonable to assume this. After that, I'm sure they have something like a triage, sending out TP2s on a first-come, first-serve basis.
I guess I'm lucky that I can afford to wait, since the main issue with this TP1 (which is a replacement itself and one of 5 that were bad) is only that the hardware "send" button doesn't work. As for yours being a rare case, my understanding is that the TP1 has been a quagmire for providers; although, I'm sure it hasn't effected everyone.
The replacements, postage, and tech service itself has cost Verizon around $1000 so far in my case and the original phone only cost me $200 with contract. I can't imagine this being a painless chapter in Verizon's life and hopefully it will improve their testing and quality control, as they learn that to save a few bucks it really pays to go the extra mile here, too.