[KnowFear]

I hear ya. It's like dealing with Radio Shack these days. You just get tired of the blank expression coming from the other side of the counter/telphone (yes, sometimes you can actually hear a blank stare) and the inevitable "Have you tried our website?" I just want customer service people that actually know more about the product than I do. It's not as if I developed the thing and am just trying to have a laugh at their ignorance. I call because I (stupidly) hope that they can help me instead of constantly hearing, "Wow. I didn't know that."
/rant