[jason25]

I didn't have any trouble getting mine replaced a couple months ago through Sprint. I just called the service center and told him the problem and that I didn't want to drive 1.5 hrs for nothing and he said bring it in and he will take care of it. He got a replacement sent to me right away and also replaced my wife's Treo Pro on the spot when I showed him the stuck pixel it has had since day 1. I will go back to this store. Hopefully Telus treats you the same way.