[edufur]

i just successfully called *2 and asked for PRL upgrade. the computer put me in touch with a sprint rep where I also asked for the PRL upgrade. she didnt ask anything else. She flagged the phone and then told me it was ready. She instructed me to hang up, call *2 again and that the computer would instruct me that it was perfroming the upgrade (which it did). When it says complete, you hang up, and within 10 seconds the phone will do a self soft-reset. pretty easy... although not as easy as verizon. But... I like sprint better than verizon in every other way.