[aj48198]

Mine will be here Tuesday!!

I called Sprint explaining to them that I was on my 4th TP and the mic didn't work on it. The other 3 before this one had spots showing up on the screen prob a month after getting it. I took #3 back to the repair center and explained to them my "pain and suffering" for going through this with the phone. She offered me the usual 3 replacements as to which I just said "bottom line I need a slide out keyboard because I pocket dial and it has to have Windows." The only phone that was left was the TP2. Needless to say, she didn't budge and ordered #4 anyway. I picked up that phone yesterday and before I could even get out of the store, I placed a call and found out the mic didn't work on it. So I called the store (while I was still in it) and while they are on the line saying "Thank you for calling Sprint, this is _____ how can I help you? Hello? Hello?" Im standing there LITERALLY telling the tech that the phone doesn't work, they hang up, I call back. This process repeats itself for about 2 minutes before they realize that Im standing there looking at them and responding to them, even though they couldn't hear me. The funny part is, the same guy that activated #4 also picked up the phone, and he asked me "so whats wrong with your TP?" Oh nothing, I was practicing my mime technique using Sprint's Now Network...(here's your sign...) They still wouldn't upgrade me, even though the phone was dead in the water before I left the store!! I called CS and the first lady sent me to Asurion and thats $100 and they send you the same model. So I hung up on them. I called back and got a guy that was able to make some stuff happen. Come to find out, if you have been dealing with Sprint vs Asurion for your replacements, Asurion will not budge. Asurion pushed back on Sprint saying that I haven't had at least 4 replacements through them. Well thats $400!! I could have just bought a new TP2 at that point!! So the CS rep went to his supervisor and now they are ordering me a BNIB TP2. The only drawback to it was since my contract is up in 6 months, I have to extend it for another 6 months. Thats fine, I planned on staying with Sprint anyway.