Hello ,
Thank you for contacting Sprint. I understand your concern regarding the handset.
I apologize for the inconvenience you have experienced regarding the handset. I do understand that it must be discomforting for you.
However, I would like to inform you that HTC is working on a new version of the software ROM for the Mogul which includes enhancements for Bluetooth performance and corrects issues that were unintentionally created by ROM version 2.16.651.0 posted October 24, 2007 on HTCâEUR?s Web site.
Sprint and HTC are testing new software that is targeted for download by November 30, 2007 at
http://www.america.htc.com/support/m...downloads.html .
As a short-term solution, customers who downloaded the ROM version 2.16 should download the previous ROM version 2.09.651.3 available at the link above to restore previous functionality to the device until a new version is complete.
HTC is simultaneously developing a separate ROM update that enables the EVDO Rev A and GPS capabilities that are already built into the Mogul hardware. Sprint and HTC plan to make this software available in early 2008.
Further, I also noticed that the handset is under 30 days exchange period so you can definitley exchange the handset by contacting our order support team by dilaing 866-789-8292 from your landline phone and our specialist will be glad to assist you. I have also put a supporting note on the account.
Thank you for contacting us. Have a great day.
Travis G
E-Care
Sprint
"Where our customers come first!"