Quote:
Originally Posted by adrian2pm
why do i have a credit of $1100 after ecare swapped my mogul for the touch? my mogul was a warranty replacement for my 6700 then i emailed them ecare that didnt like the phone and would like the TOUCH. touch was activated nov 13 and the mogul was returned the same day.
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I have a similar issue. I have almost a $1000 credit right now and just got my replacement touch yesterday. Did not get a return kit for the mogul yet though. I am not sure why. But at least I got the phone. I am loving it.
Ecare only got me so far by the way. They did approve the swap, but when it came down to ordering the phone, it was every day, wait another 24-48 hours to get a order number and tracking number, and we are sorry for the inconvineice bull...
So finally i called customer care and they placed the order for me right away and I had my phone the very next day, not even 24 hours later. Cool.
