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Got my confirmation from ecare early Friday (11/16), and got my Touch today (Tuesday 11/21). Never got an email with an order number or tracking number. I probably spent 2 hours on the phone with different CSRs at their order status number (1-866-789-8292). 1st rep I talked to gave me an order number that was 2 digits too long. 2nd rep told me she could not look up the order because it was in a different system. 3rd rep said that I would have to talk to billing, who told me they could not find the order either. I emailed ecare this morning asking for an order number and a tracking number. They replied within 2 hours with the order number (wrong format from the online order status page) and UPS tracking number (which worked).
Moral of the story: Don't bother with the normal order status number if your order was placed by ecare.
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