Sprint is also having MAJOR inventory issues with TP2 apparently. I spoke with the Escalation department (above a tech support call center supervisor) tonight (8:30 CST) and she said they are having issues filling replacement requests and such for the TP2's. She said it has gotten bad enough that they have been contacting HTC directly. HTC is selling a lot of these models in different variations to multiple carriers and I think they are having trouble keeping up with demand. I doubt they are discontinued but I don't doubt a moronic rep. is pushing other phones and telling customers it's discontinued because supplies are gone. She told me to call back in a couple weeks or try my luck at a corporate store. She said some Sprint Corp. stores have TP2 wait lists now an/or do replacements on a first come first serve basis with limited inventory.
I think the TP2 inventory issues go across the board independent of the carrier and are the result of HTC not keeping up.
Quote:
Originally Posted by BeanAnimal
We have these threads because VERIZON sales people are telling people that the phone is discontinued.
Why would they say that a brand new, very popular phone is discontinued?
1) Confusion between the TP and TP2
2) Because VERIZON sales people are paid on commission.
**LETS BE VERY CLEAR ABOUT THIS SO THAT EVEN THE SLOWEST OF YOU UNDERSTAND**
If a customer asks a salesperson for an OUT-OF-STOCK, VERY-HARD-TO-GET phone, it is in the salespersons best interest to talk the customer into buying an IN-STOCK phone so that they can close the sale and get the commission. It is NOT in their best interest to tell the customer to wait for stock to arrive because they then lose the sale to whoever the customer contacts when the item is in stock. That means that the salesperson LOSES THE SALE! The TP2 has such a GREAT reputation and demand, that MOST people will OPT to WAIT for stock to arrive and the salespeople know this. So what is the BEST way for a salesperson to push the customer into an immediate sale? Well of course, to tell them that the phone they want is DISCONTINUED and it SUCKS and there all kinds of problems with it, etc. This is sales 101, ethical or not you are seeing it play out first hand.
3) combine points 1 and 2 and the rumor mill starts to churn and the stories take on their own life.
|
This sounds about right. It's amazing what the lower level reps and techs will tell you sometimes. The lack of consistency between some of these call centers is AMAZING. They have been telling me a TEP exchange for a TP2 from a TP was impossible at 3 different tech call centers but as soon as I get to the escalation dept. (after 30min on hold) they admit that they ARE IN FACT allowing TP2 as replacements but that its not encouraged because of the inventory issues with paying customers trying to purchase them. This is why so many people are running into strange inconsistencies getting TP2 replacements with Sprint.