[dOOfus]

So here is my story. My original tp had the rainbow smudge and was overheating. I went into a repair center and after explaining to him my problem, offered me the tour, snap, and treo pro. I told him none of those were comparable, so I asked him to order me another tp. I received my refurb tp and the same day, the keyboard was already dying and the slider was very stiff, which caused the keyboard to become scratched up within a few slides. I went back and told him I saw the tp2 online and asked him if I could get that. He showed me the exchange list, which showed the tp2, but told me he wasn't able to order it for me. So, he ordered me another tp. This time, the refurb tp had the front button panel falling off. I called customer service and they were very rude to me. I explained my story and she transferred me to a lady in account services. I explained to her that I do not have the time to keep going into the store to swap my phone out. At this point, I cannot believe the attitude she started giving me. She jumped to conclusions and said I will not get a tp2. All I said to her was that I wanted a working tp or a comparable model. I didn't even mention anything about a tp2. I just wanted a working tp. So I went to another store with replacements by mail and told them my story. He offered to order me a brand new tp or I could replace it with a tp2 for $150. He already knew about all the problems and says his store has nothing but problems with htc phones. I decided to stick with the tp. On the way out, I overheard another guy talking to him saying something along the lines of "did you read the mpp?"