[Malatesta]

CSR conversations are evidence for nothing and they should never be cited as representing big decisions of a carrier. Sharing that experience is fine, just don't expect anyone to believe what is being claimed is true.

It's academic: you claim something, you cite your source, which needs to be official or you have other tangible evidence (like in this case, Verizon pulls it down from their website).

Otherwise it is rampant speculation with made-up stories to try and make it fit. Reminds me of the Evo Psych field.