Quote:
Originally Posted by blindednight
Ok this is the thing.
First – Not everyone one will get it. As we all can see.
Second – Store only or Call Center. Asurion still goes by the standard policy, but few may luck out.
Third – You must have multiple swaps with the same device, and complain about it.
Forth – They know most are “trying” to get a “Free upgrade” like the Mogul did the first month the Touch Pro was released.
Fifth – Manager Discretion
Sixth – Exchange Violation, giving you another model besides the one you have violates their exchange rate. Sprint is tight on this.
Seventh – If exchange violation is already at limit you will not get it, best at the beginning of the month and do not mention “I heard everyone else is getting it.” You might as well say hey I’m ripping you off.
Eight – BE NICE
Ninth – TP2 is cool, but………..
Tenth – Talking to the manager will not get you any further. Besides a boot in the @$$ and they will give you a phone you don’t want.
Eleventh – You might get a BlackBerry instead of a TP2.
Twelfth – Not all Retail store carry them yet!
Thirteenth – They are on Back order for retails, join the waiting list (not offered on this phone lol) Only waiting list is a pen and paper and hoping they don’t lose it.
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i don't agree with some of this list
first if u go in with a legitimately malfunctioning device (tp), they are swapping out the tp with any phone on the list including tp2 or a refurb tp. I was told by a sprint regional director who just happened to be observing the store i went to. he said htc has told sprint that their device was basically recalled and HTC is reimbursing sprint for replacing tp's with any phone on the list, and there is no order or any bull****, just strait up on whats on the list. some stores are misinterpreting the new policy / memo, that's why there is mixed encounters... and if the one u want isn't in stock welll....below
second, they CANNOT force any phone on you. if u are not satisfied with what they are trying to offer you, you can simply reject the phone and try another store.
third, the store manager can help you out.
fourth, no store carries the tp2, but any store can order a tp2, be it from new inventory or refurb inventory