[ScottHarris]

Originally Posted by dashiot

To chime in and back the OP, its all TRUE! I'm a Corporate Sprint Sales and Service Tech and we have the green light to exchange the TP for a New TP, Refurb/New TP2 as long as there is no signs of physical (liquid, cracks, fire) damage(depends on whats available for us to order). Its reported that the TP has a worst failure rate than the Gen 1 Instinct and Sprint rather get rid of the TP for the more stable TP2.

@ MrFett79 -Post 17-
Understandable that you are skeptical of this but heres a few points:
1. Sprints is making a big play into the Android game, ex. HTC Hero and Samsung Moment

2. With the now focused Customer Service and Retention drive, its not worth it to continue to tell a customer their 5th refurb TP should be ok and they should not experience anymore problems.

3. At this point due to the high failure rate, its cost Sprint more to pay me to replace the keyboard and screen than it does to just swap you into a new TP2. I can service 2-3 more customers and have their issue(s) addressed in that time.

4. If someone doesnt like the increase in size of the TP2, then giving them a brand new will 9 times out 10 keep them happy and Sprint can reduce the amount of new TP sitting in the warehouse collecting dust.

So YES, we are exchanging Brand New TP2's for TP's and best of all you dont have to come in hollering, cussing and acting crazy, just lets us know that you are having issues and thats really all it takes. I personally did 2 this evening myself, 1st one for being his 3rd TP and the 2nd one(i'm not even gonna lie), the woman was just BEAUTIFUL! Please understand that you may have to wait for it to come in but hey FREE Upgrade to TP2 is WELL worth it.

Hit the thanks if this helps any.

I know it has been awhile since this was put out but I have a few questions.

I have a mogul and it is still running but having problems. It has been dropped a few times lately so I suspect some of the problems are related to that. Are they are going to replace moguls with TP2 also?

I went to the insurance site to try and get a replacement and it said that my phone would be replaced with another mogul. I called the insurance people and they said that was the case and it would be the same phone. I called a local Sprint store and asked the same question and was told that it would be replaced with another mogul and not a TP2. Short of the hollering, cussing and acting crazy is there a way to get mogul to TP2?

On a separate note: I told the insurance people that my phone was still functional but was having problems. They said to do the replacement and send the phone in and that it would not be questioned. My concern is if I do that and it gets to them working are they going to charge me full price. Guess I am too honest for my own good. I just do not feel right doing the insurance thing with the phone still working but on the other hand I do want to know what my options are in case it does die soon (it is limping along these days)