Quote:
Originally Posted by MisterMP0315
Here is my story.
So I called insurance and they offered me everything but the TP2 for at least 100. Then, they offered a TP which would take 5-7 days...but also for 100. Yes...I have insurance.
I don't know what to do at this point.
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If you are under warranty or have TEP, you need to push the issue that the phone is suffering mechanical defects and is not lost, stolen, smashed or water damaged. If your phone is any of the latter, then is is subject to asurion replacement and the $100 deductable. Otherwise, the phone will either be repaired or replaced for no charge.
Contact a different store or call sprint tech support while in the store and make sure the store understands their responsibility in terms of TEP fulfilment.