Quote:
Originally Posted by buckstar0814
Every touch pro 1 that comes into my store I scrutinize very closely to see if the person is a seeker or not. Since we all know that many people come in and try to get a TP1 replaced with tp2 I will do everything I can to not give that person a tp2. That is my job and this is a business.
It's to bad when those who really do have a problem with the phone get turned away because of the those who want the latest and greatest but don't want to spend money to get it. Yea the phone is expensive but no one is making you buy it. You chose the tp1 last year because it was the latest and greatest so live with it until you can afford to upgrade on your own.
This is in no way pointed at those with legit problems with the tp1. I sympathize for you and hope that you can get a working phone despite the people who don't want to pay for things and severely screw with your chances of getting one. Those that chose to work the system good luck and I hope that I am the douchbag that tells you that you can get a Snap but that is it.
I also need to say that I don't just say this because I work for Sprint, I have never had the mentality to cheat any corporation out of anything, I get what I pay for, plain and simple. I am on my high horse because it's a lot of the seekers that throw fits in the store about things when it is plain that they want something for nothing. They used to make my days miserable but now I relish the chance to tell them not today and not in this store. I will play your game.
Flame on...
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This is just a really unhealthy attitude to have. Some people have functional TP1s--FOR NOW. But the point is that Sprint and HTC both have openly acknowledged that the phone is faulty. As a consumer, this means that as SOON as my TP1 acts up, I am going to take it in, not because I "want to get a freebie," but because I know that in order for two companies to issue what basically amounts to a recall, the phone has to have substantial enough issues to warrant my immediate attention.
The fact is, we DID pay for this phone, and some of us paid substantial amounts. Now if some person comes in with no replacements on their account, and no reproducible errors, I can see you being skeptical--but in general, if the phone has any errors, you are obligated to replace it with a different phone, and a TP2 is one of the potential choices. The device is, by design, defective--Sprint has told you to PROACTIVELY try to replace these phones. Chances are, that guy's phone is going to go bad. (Every TP I've had thus far has.)
I've worked in customer service and I know the loudest customers are often the ones with the least ground to stand on. But this isn't an area where you should be practicing discretion. Sprint's made it clear that the TP1 is a faulty device. They've done the math and determined they lose LESS money by replacing the phone with a different model than losing the man-hours and phone-time in trying to service existing devices.