Quote:
Originally Posted by thadeus_d3
Well, I am having a nightmare trying to return my mogul for the HTC Touch. I got a confirmation on 11/9 stating that they had ordered the touch. After 5 days of waiting, I demanded a tracking number. The representative stated that the Touch had not been sent due to a "system error". They claimed that they re-ordered the touch and it would arrive in 3-5 business days. I again asked for the tracking number to confirm delivery. E-care replied with the wrong tracking number. I again asked for the tracking number and E-care replied without even INCLUDING THE TRACKING NUMBER!!! I emailed again and finally received the proper tracking number. Needless to say, I received the package today and ITS AN HTC MOGUL!!!!! I immediately emailed them and called them and the representative claimed that they are going to send the TOUCH along with 2 return kits for both of my moguls. He also promised to text the tracking number of the HTC Touch to my cell phone. I hope that you guys have better luck than me!!!
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Man, that is messed up. Go figure right.
On goes my saga as well. I got another email again today back from ecare saying they were sorry about the trouble I was having and they were going to place the order again for me. Email back in 24 to 48 hourse...This is the third time now. So I was like forget this, I am going to call. So I called one of my special no wait time numbers and got right on the phone with someone who was very helpful. They said yes, they saw the paperwork for the request to order the touch, but the order was still not placed. So they ordered it right there for me and said it would ship out tomorrow. I am keeping my fingers crossed big time though, cause the "order number" she gave me was too short to look it up on the sprint site online to get the tracking number. So we will see.
