Quote:
Originally Posted by myhollowworld2
I've been battling with Sprint for the past 2 weeks over this doa TP they sent me. I had to go to the store a few times to let them look at it so they could tell me it was broken. Never was offered a different phone until I called, and the a rep told me I was in the Wellness Program. Well the devices that they offer are garbage in my opinion. TP2 was not an option.
So they're ordering me another TP, but the manager said that due to the high rate of failure with the device, if this one broke they can't order me another TP...I don't want a Snap, or a Treo Pro. And I have to go through the store because I've already had more than 5 replacements (2 of which were DOA). This is ridiculous.
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Interesting this is pretty much the same situation I had (read a few pages back). I was patient with them and they were definitely willing to get me the TP2. They mentioned the Treo Pro and the Snap, but when I passed up the offers they said TP2. Be patient and nice and get them to sympathize with you.