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Put me in the "never really had any (unreasonable) problems with Sprint" camp. However, we have a fairly large (70+ lines) corporate account and a different set of customer service reps so that could definitely be a factor. I am very polite on the phone, however (no matter what company I'm dealing with). The very few times I've "lost it" when speaking with a company on the phone did not end up getting me anywhere.
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