Cicatrize - I can't say for sure but I agree it is most likely with Sprint provisioning your phone properly, not to do with the Touch - I had a similar issue with the 6700 (a long time ago) took 4 calls before I found someone who knew enough to look at the right code to get it provisioned properly. Strangeley enough the code was something like EVDO - but who would think of looking there on the screen