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Whenever I have dealt face to face with people from Sprint, all was good... On the phone with customer support, only about 1 in 3 times do things get handled in a professional manner (meaning it always seems to take 3 calls to solve a problem...) I remember when my Sprint Spectrum account transfered to Sprint PCS, and it took weeks to have the money payed on the last Spectum bill credited to my account, because they moved me over in the middle of a billing cycle... (Yes, I've been with Sprint that long and longer...)
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