Quote:
Originally Posted by elephant007
You are correct... I called a week ago monday to get a replacement TP for my broken one, they didn't have any in stock and offered me a HTC Snap or Touch Diamond... I told them I'm not stepping down and asked about TP2 they said they're not issuing TP2s for TPs and to call again in 3-5 days, I called again this past Thursday, this time they offered me a Blackberry Curve... again I declined, informed them I wasn't stepping down, asked if they would give me a TP2 instead, they said they are not giving TP2s as replacements for TPs. They did put me on a back order list... Friday I received an email stating that a TP is being sent to me... Since it's the weekend, I'm not getting it til Monday.
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Damn, that sucks man. You should have demanded to speak to a supervisor like we all did. You have to let them know that you NEED YOUR PHONE ASAP and CANNOT wait 3-5 business days. They tried that with me and I explained that it was not acceptable. She said "well, there's nothing we can do for you" That's when I asked for a supervisor. THen he took care of everything.