[xxxjdoggxxx]

I sent an email to Sprint about not being able to use the advanced exchange. Here is what I sent them:

I have been trying to exchange my phone through the online
advanced exchange website and keep getting the following message: "We
are unable to process your request at this time due to an inventory
system failure. Please allow 24 hours and try again or visit one of our
Phone Repair Centers for further assistance. To find a Phone Repair
Center, please select the Find A Store option at the bottom of this
screen." It would be a major inconvenience for me to have to drive to a
Sprint store as it would be about a hour drive to get there. The
problems with my phone include chargng problems, phone shuts off when I
hang up a call and the battery over heats among other problems. It is
also my understanding faulty Touch Pros are now being replaced with
Touch Pro 2s. That would be a better option for me as this is already my
second Touch Pro. Please email me back and let me know what my options
are.

This is the reply from Sprint:

Dear ***** *****,

Thank you for contacting Sprint. I apologize for the inconvenience you
have experienced due to the process and understand that you would like
to exchange the Touch Pro with Touch Pro2.

The Total Equipment Protection Program is added to your account.
Unfortunately, it is not possible to exchange the Touch Pro with Touch
Pro2 under insurance.

Because it is not possible to test your phone remotely, please visit a
Sprint Store so an on-site technician can conduct a diagnostic test to
confirm the defect is covered under the warranty. I have made a note on
your account records so that the store associate assisting you will have
a point of reference. You can find the nearest Sprint Store at
www.sprintstorelocator.com.

Also, to get the phone replaced under advance exchange, please call
Sprint Technical Support at (88 211-4727 and follow the prompts for
technical assistance.

We value your business and appreciate the opportunity to serve you.
Please reply to this email or visit www.Sprint.com/mysprint if we can be
of further assistance.

Sincerely,
Sandra C.
Sprint

Has anyone called the number listed in that email? Has anyone had any luck getting a Touch Pro 2 (or Touch Pro for that matter) by calling that number?

I need a replacement soon. Now my phone won't charge off my car charger or usb. It only charges off the wall charger (very slowly). I am getting annoyed every time I hang up a call I have to pull my battery out and turn it on again.