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Old 10-23-2009, 04:05 PM
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abrigham
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Re: 3rd touch pro in a week

The $100 deductible only applies if there has been any damage to the phone. As far as I know that's the only time Sprint should even refer you to Asurion. I would hold off and wait to see what kind of condition the next TP is in. If something on that fails, then per Sprint's own policy (I believe it's 3 replacements in 2 months), they should offer the option of a different phone or another refurb TP. Although, per a memo that was mentioned in another thread, they should have offered you that on your first service. Just make sure you do it all in store instead of calling CS.

Last edited by abrigham; 10-23-2009 at 04:09 PM.
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