I think i was lucky then, because i called yesterday morning at 8 30 am and a guy answered and i told him i was having trouble with my tp and i needed to replace it, so he told me the 3 bad phone options available, and i said no, i want the tp2, and he told me to hold, for just after 2 minutes he said ok, tomorrow(today) will get my tp2, and now im playing with it ... now is that i see the benefit of paying $7 each month