[cassith]

EDIT:
I was finally able to get a BB Tour sent out to me to replace the many crappy TPs. I received the confirmation email, which took a few hours. Hoping for no more bumps in the road since this process has taken so long, required many phone calls AND a trip to the store. One tech had me to take my phone and the refurb to the store to notate on my account that they were actually damaged before I could go any further on the issue. That was a whole ordeal in itself(don't think I'll be going back to that store again). Calling in, I was hung up on twice, told no twice, and put on hold for at least 10min on every phone call. I am in no way confrontational so that was not an issue. I was friendly and polite on every call/visit. The last call I made was the easiest. I explained my whole ordeal, the rep apologized profusely and immediately transferred me to a tech who was more helpful than any other reps I have talked to- not just in getting me a new phone, but answering any questions I had and making the process quick and painless. So far, I'm not too impressed with Verizon's CS compaired to Alltel. Definitely not talking to the same people and the whole process is different.