[Bryank930]

Dear Bryan,

Thank you for contacting Sprint. We sincerely apologize for the inconvenience you have experienced due to the problems you are facing with your PCS Phone and delay in replying. There was a problem with the delivery system causing a delay in our response time.

I understand that the your PCS Phone is not working properly and is having a lot of problems. We have came across a lot of complains about the software of HTC Mogul and the manufacturer's are working diligently on it. So be assured that all the issues with the software of the phone will be corrected by the manufacturer by November 28, 2007.

There is also a possibility that there is a problem in the handset which you are having. So to check the problem with the phone, we need to perform few diagnostic tests on your PCS Phone, which is not possible through email.

A physical check is only possible by visiting a Sprint Store. Our in-store technician will be glad to perform all the required tests on your PCS Phone to resolve the issue. If the problem can be rectified, it will be done immediately at the store within your visit.

However, if a new phone is required, the manufacturer will replace it as your PCS Phone is covered under the one-year manufacturer's warranty and battery is covered under it. So, I personally recommend you to visit a Sprint Store near your current location.

You can locate a Sprint Store near you by clicking on the hyperlink given below:

http://www.sprintstorelocator.com

I also noticed that you have Total Equipment Protection plan active on your account. So you can also get the handset replaced under the Insurance Program also. For this please contact Asurion at (800) 584-3666. However the handset can be replaced with the same model which you posses currently.

Again, I do apologize for the long response time and hope you were not inconvenienced as a result.

Thank you again for emailing us, it was a pleasure serving you. Please feel free to write back if you have any further questions. I will be more than happy to assist you.

Have a great day!

Anjelina J.
E-Care
Sprint
"Where our customers come first!"

So apparently they're saying a fix by the 28th...I really hope this is for real...