Quote:
Originally Posted by 99accordv6
Actually the only time I ticked off a customer was when I accidentally deleted a customers phone number on accident. I spent 5 hours on the phone with Sprint to get her number back for her. That was the most gut wrenching thing I went through when I worked at Sprint. Wish I can go back and work with Sprint.
Anyyyways. Everyone please be patient and nice when you try to get a Touch pro 2 replaced with your defective Touch pro 1  |
Why don't you go back to work for them? I did verizon business dsl tech support for a few months a long time ago and I always had a really low percentage of return calls. Most of their customers were in NYC and didn't know the meaning of the word patience. No offense NY peeps. I never denied anybody service or worked slower because they were rude but i can imagine a lot of reps definitely would and did. So, +1 on being patient and nice.
On a side note, when I was still trying to get this done on the phone before I filed my Asurion claim a really nice tsr said that your best bet on getting a tp2 is to call as early in the day as you can. They are much more likely to have them in stock at the start of the day than late in the afternoon.