Quote:
Originally Posted by 99accordv6
You guys made me lulz.
Actually the customer came back to me every single time after that and he even added 4 lines while I still worked at that corporate repair center 
He said I was someone different at that store. He said before I worked there all of the other reps knew NOTHING about flashing roms or hacking a PPC, yet alone refer him to a site dedicated to pocket pcs [I met and got customers to come to PPCGeeks and XDA to gain more knowledge about their PPCs ] He brought all of his friends to me also to get advice on what to do with their plans/phones.
Not one customer disliked me while I worked there. If I could get my records you can see that my customer satisfaction was 100% EVERY SINGLE MONTH. And the thank you emails that I got every month was crazy.
I turned lots of flip phone customers into pocket pc customers. It has been a while since I have worked there but the last 3 times I stopped in to say hi to my old co-workers they pushed 3 customers to me to ask how to unlocked their touch pros to flash to new roms. I brought my laptop into the store and helped them flash to another rom
I don't give customers crap, I educate them on small things which built good rapport which lead me to a higher bonus and more customers that kept coming back to me month after month =] |
I don't doubt you were a good rep but i can't lie it irked me that you cared that people say upgrade instead of replacement. No big deal though. I've read all your posts in these 2 threads and never had an issue with anything you've said before. Like I say something just struck me wrong picturing you pulling out paperwork for something you knew they didn't need. lol.