Quote:
Originally Posted by kazanjig
anyone know if there's a way to add TEP to a 11 month old phone? i read somewhere about deactivating it, activating an old phone you have hanging around, and then doing all that again with the original phone. comments?
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So, I got TEP added to my phone today.
Yesterday, I went to my local repair center twice: (1) in the morning the radio wouldn't turn on (so they replaced the touch screen for some reason); (2) in the afternoon the battery was discharging very quickly and wouldn't take a charge. During both visits I asked about adding TEP but was told it was only possibly during the 30 days following activation. I got home and in doing some research found the following:
LINK
Quote:
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After 30 days, a Phone Repair Center can add equipment protection if you bring it in for paid or in-warranty store repair.
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So back to the store again today. I immediately asked for the manager and started to ask about TEP. He repeated the same 30 day crap, so I pulled out the printout of Sprint's own policy. He had the nerve to tell me I was wrong. I told him it's there in clear English that I can add it after an in-warranty repair. He still denied it but then was convinced by a couple other reps after they read it as well (this was after I started getting a bit irate and loud). In the end, he got TEP added to my line and made a copy of the printout so he could educated his staff at the next meeting. I felt somewhat validated after that.
Now to go talk to him tomorrow about that WEL list. They were only offering the Snap and Treo Pro.