Well you sound pretty riled up and I don't really want to direct any of that my way, but are you sure these stores actually had new in box 6700s to give you? This phone has been discontinued for quite some time now and the stores are running out of even the refurbished ones.
Secondly, Sprint changed policy a while ago to have the manufacturers handle the 1-year warranty. Technically, if you want Sprint to handle it you're supposed to pay the monthly fee for insurance or TEP. I think sometimes stores will bend those rules, but there's probably limits on what they can do--especially when everyone and their mother seems to be marching into a store with a broken 6700 and demanding a 6800 as replacement.
I'm no Sprint apologist--just trying to be rational here. What I compare this to is like when I buy a computer from Dell. My previous laptop I only paid for the "mail-in warranty service", which was included in the price but meant that if it broke I wouldn't be able to get it fixed overnight. I had to use that warranty service a couple of times and found it really inconvenient, as that laptop was my only one. So to have to spend at least a week without it while I sent it in, waited for it to be fixed and mailed back really sucked.
So when I bought my new laptop, I paid the extra for the overnight on-site warranty. Hopefully I won't need it but the extra money spent was worth it for the peace-of-mind.
I do feel for you in this situation--I'm just not sure you have the right to expect Sprint to give you a new phone when that service isn't included in the warranty you paid for.
But if you're just venting, carry on! Hope you get the situation resolved to your satisfaction--even if that involves going to Verizon or another higher-priced carrier (which may result in more expedient service--I dunno. Maybe Verizon users can chime in to see if Verizon would have handled this any differently?).
|