Just got done with Asurion...Got my TP2 on its way. I'm a Verizon customer and finally got this processed. $89 for the claim and she's on her way, and will be here tomorrow.
If anyone else on Verizon has problems, just stay the course, ask for the next level of management and they'll get you the TP2. Make sure you tell them that the RAM isn't what you had, you need the physical keyboard and the touch screen, with WinMo.
I have the Alltel TP with 288mb of RAM so the Verizon version with 192mb isn't the same hardware device
Good luck to all