Quote:
Originally Posted by lostcausnjtown
AE, advanced exchange, is not considered a claim because that is handled by Sprint. I think that AE falls under the TEP part of the $7 monthly premiuim. My first replacement TP was done through AE because of faulty buttons. This replacement was handled by Asurion so I had to pay the $100.
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Your right on that..I got like 2 replacements by taking the phone into the sprint store, bad keyboard twice...and both times they were refurbished, just the phone no accessories and had to use same battery..Now I just wanted the TP2 so i went through the insurance..paid the 100 bucks upgraded with a NIB fully kitted phone as the service rep put it and don't have to use my upgrade without having to sign another 2yr agreement....