[BruceBanner]

it took me 4 calls, after laying down the law and saying anything else was unacceptable and that i want to speak to a supervisor, the supervisor came on the phone, took my shipping address, and said as a 1 time offer they will offer me the htc touch pro 2, i gave her my cc info for the $100 deductible and she said it will be here in 1-2 bus days......FINALLY......i am proof there is hope, i called 3 times and was shot down, 4 time, ask for supe, and it was done. thanks for the help guys, cause when i called this time i did say that i tried to do it online and that if offered an unnaceptable replacement and that i did not want to pay $100 to downgrade my phone, i did mention that there policy stated comparable or better phone for those that are still trying. i was gonna get the hero, but for $100 tp2 cant be too bad. i might just flip it and get the hero anyways, lol. and i guess im going to have to take my phone for a swim.