[SSGMayo]

Honestly I've yet to have a problem with Verizon. I've been with them since I went Active duty army in 2002. They are always courteous and take care of my issues. Now if I expect every person in the company to have the same information than I'm just fooling myself. You've got a very large company, largest cell provider in the US, so imagine how many employees they have. The interoffice memo's may just not make it to everyone at the same time. Heck my company in the Army will sometimes be so disjointed with people hearing different things and putting different information that it can get ridicules, and this is only 44 people. I mean really, nothing ever works perfect, just apply a fair amount of logic and patience.