I have TEP with Sprint and called yesterday for a replacement TP, they stated they were out of TPs and could backorder it for me. I asked for an alternative and the representative talked with the supervisor and sent me a NEW TP2 which arrived in the mail today. This won't last forever though! Only until their refurbished TP are back in stock again.
Edit:
Asurion is a bit slow on the tracking email, don't worry, they will send out tracking number eventually