If you got a deal with someone on the phone...you should have them email you a confirmation and also to make a note on your acc't. Ultimately, that should be the same phone call that you should have gotten your phone. Sprint is notorious for left hand not talking to the right hand...so any agreements you get from someone on the phone the store is NOT required to honor it. Also, some of the phone reps...namely account services/cancellations/retentions have certain amount of leeway when it comes to doling out deals/service credits/ my $150.00 price match credit
. Bottom line is, you should try for the exchange over the phone...and have them send you the Hero. They might forget about the TP2 in your possession!