Quote:
Originally Posted by tr0s
so i've been checking up on the limited success of sprint upgrading customers from the tp to the tp2 and i figured i'd post my experience. i noticed the chrome bezel was cracked a couple days ago and my keyboard was glitchy running silence final so i called *2 and talked to a sprint rep. this is my 4th touch pro as it is and i just figured they'd send me another refurb, instead they told me they aren't authorized to issue phones and that i would have to take it to a sprint service center. took it in yesterday and they said they could fix it, so i scheduled an appt today. i missed the appt and when i got there they were busy. waited like a half hour and the manager/greeter came over to me and said i'd waited long enough and that he'd help me. i mentioned what was wrong, he looked at my file and said he was checking on something. then just comes out and says that they're having problems with tp's and that he had just ordered me a brand new tp2 that will be there monday for me to pick up. i didn't have to mention the wel list or anything about the memo he just straight up offered the tp2. and here i was thinkin about settling for the tour or just a properly functioning tp. now i just wanna figure out a way to get the hero.  |
Lucky you, a brand new one huh? For all you TP owners, they are OOS right now. You don't have to mention the memo at all because the moment they look up your file and see you have a tp, they will offer you a replacement or another TP. They have an order of phones to go through first. So the next replacement phone would be a HTC Snap, THEN a TP 2 after that you gotta switch your SERO for the BB Tour which would be after the TP 2. So you my friend are lucky, because the brand spankin new TP2 are all the way at the bottom which of course they have plenty in stock.