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This problem is not across the board, as my unit does not seem to behave like this. I have craploads of software (including the customizer) on my phone and tested for this issue last night and the phone worked as it should. At 20%, I put the phone to sleep and waited 5 minutes. I then called myself from another phone and it woke up and rang. Additionally I sent myself a text after the phone went back to sleep, and it woke up for the notification at 20%.
I'm not sure what HTC is telling people "30%" for, as this is obviously not the case for all of the units and would be a seriously moronic policy for power management.
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