Sounds to me like one of two things occurred. The phone rep was totally clueless or as stated above confused the TP2 with the TP. Before I switched over to Sprint last month and was attempting to get Big Red to match Sprint's calling plans I had three Verizon phone reps & supervisors confuse the TP2 with the TP. One of them even wrote in the notes for my account that I was looking to get the TP even though I clearly stated I was talking about the TP2 and made the rep repeat this several times and had explained the difference between the two phones.
Depending where you live and the network coverage available in your geographic area you may wish to simply return the phone to Verizon (considering the fact that you are still within the 30 days) and sign up for the TP2 with Sprint that definitely has the TP2. I live in NYC and have great reception with Sprint and the only dropped calls I have encountered since switching were on calls with friends that use AT&T which is horrible here in Manhattan.
