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I called retentions and E-Mailed Ecare without any luck. They both referred to the 30 day exchange and I was past 30 days. Sprint had replaced my mogul 2 weeks ago due to a bad connector. I called retentions again and told them I wanted to cancel my Mogul account B/C of the B/T problems. The rep asked me what would she have to do to keep me with sprint. I said I wanted to keep my Mogul and pay only $249 for the touch. She told me that my final cost would be $149 after a $100 mail in rebate. I got the Touch but they shipped it to me free. There is no bill and no charge for the Touch on my account. Sprint C/S is getting much better. I guess it depends who you get and what your attitude is when you call them.
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