[nanoware]

i just so happened to be there when an regional director was at the store i guess monitoring the store . so anyway, my tp had crapped out, so i was offered a tp2, but there was no stock in warehouse so i just got another tp1, (this was Saturday) . Before i went to go pick up my phone Monday, i called sprint support and told them i was sick of the tp and wanted another model, they simply told me about the new policy, and told me to basically refuse the phone. So then i show up Monday (when the regional director was there) to get my phone, i am speaking with some ignorant sales "consultant", she told me sometimes that customer support are ignorant and don't know what there talking about. i found this so amusing, it wasn't but 5 minutes later that the regional director came to where i was at and told me my exact problem without knowing much. he was spot on. He basically said that there is a list of phones (snap, bb tour, treo pro, tp2, maybe a few more) that were being replaced for free. i understood this as basically being a recall, because he said that "htc acknowledged their mistake, and is paying sprint for every replacement touch pro phone that it replaces" . He also said this policy officially took effect this passed Sunday. Just thought you would would like to know. This is only if you go in and are having unfix-able problems with your touch pro.


does anyone know if they have gotten any in stock in their warehouse yet?