Quote:
Originally Posted by jgctx
Do I just email them from the website or is there an email address to send my complaint to. I am sick of the mogul and I am going to ask for the touch because of the BT issues and every other issue I have had. I have wait until people could let me know that the keyboard did work well. I mean virtual keyboard....
Any help would be great or if anyone has a great angle please share. I just want to go to the store buy it on my account and then get a return kit....
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Guys, email for e-care is
ecare@cc.sprintpcs.com
You can also use
ecare1@cc.sprintpcs.com,
ecare2@cc.sprintpcs.com, etc as far as I know. I have never used more than this though.
E-care seems to be very helpful to those of us who have had multiple reported issues with our moguls. I am on my 3rd one, and this one was not working properly right out of the box. It was brand new and not a refurb even. So they are sending me a new Touch no problem.
If you do not have any history of issues with your mogul, then it may be harder to get approval from them for a change, but some people have been successful with this even so and have gotten it done. Persistence is the key with them.
Good luck.
Oh, and make sure you include the account holder's name, your phone number, last 4 digits of SS# on account in the email, otherwise they will send you back an email asking for this before they look into your account and you will have wasted a bunch of time.