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try restarting your computer then connecting your mogul to the computer again. for some reason this happens with me from time to time and restarting the computer always fixes it. I think that I remember reading something on one of the posts here about needing to click on the little icon in the bottom right corner of the computer to "safely remove this device" when disconnecting the mogul, but I have only seen this icon a few times. Usually I just unplug it when I am done
hope this helps
Jay
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