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E-Care usually gets back to you the same day, often within a couple hours. I received an email saying that they ordered the Touch for me on 11/09/07. On the 14th, I grew anxious and asked them where it was. They claimed it was a system error and the phone had not been sent. They claimed they had re-ordered it on the 14th and have credited my account for $551.49. I only paid $400 for the phone but appreciate the extra money. I will hopefully receive my new phone tomorrow but want to know how long it took others to receive their phones.
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