Quote:
Originally Posted by kcgent4u
I never spoke with the manager, just the tech stepped away then came back with the "Good news" bit. As far as tickets, I had the Mogul (bad keyboard) they replaced on site with a new TP. That one had a bad keyboard so they replaced it with another TP. Technically I guess just 1 or 2 tickets. I think he caved because of the new program this thread and the Howard Forums thread references and the manager approved it.
I also called *2 to see if they had the TP2 in stock and finally after 3 transfers the guy said that program is an in-store program only and the stores would have to manage the replacement. Obviously this is a YMMV.
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thats how i ended up with my TP too. a bad mogul. did you actually have to reference the memo? ive got a ton of errands to run tomorrow and might try then.