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I went to the Sprint store on Friday to get a (3rd) replacment TP1 because of a bad keyboard, beam non functional, craptastik picture mail and of course all of the other typical issues with this phone. Of course my local corp store was able to order a replacement TP1...thanks....

Monday the phone comes in and of course beam still doesn't work, except on another Windows Mobile phone. I didn't know that when I first got the phone. Picture mail wasn't working either. I had to wait over an hour for them to fix that. I raised hell at the store and told them I would like something different than the TP1. The tech said "I would love to give you a different device, really I would but only Customer Service reps can do that. They are really strict on us in the stores".

So on my way home I called retentions and they said that they no longer have the power to order phones and neither does normal Customer Service. All of that power was pushed down to the local Corp Stores/repair centers. I would have to go back to the store to get it swapped. During this phone convo I discovered that the screen was pulling away from the device. So I went back to the store....

I got the assistant manager to call the manager and he admitted to the "authorized replacement list for defective TP1" from the Corporate Office. The TP2 was on that list but was listed as not in stock and the link was not hyperlinked so he could not order one. I saw the screen with my own eyes. So the TP2 was on the accepted list for replacement but the store could not get it...wtf? But they were able to order yet again another crappy TP1 in the mean time. Thanks Sprint..... Anyway, I was told to check back in a week or so and see if the TP2 was available again. There of course were other crappy phones on the list that I could have gotten that day. Treo Pro, HTC Snap, BB Curve and BB Tour. Seriously?