[solewoman]

i have had no luck. i went to the store in dc...(3rd party which winded up being a repair store.) they said i could get a snap or a bb. i was just like gimme my phone back. tried to call...they still wouldnt budge. even spoke to retentions. i read about the alexandria store...i was gonna try tysons today. the advanced exchange website is down also. i keep trying there to see if they are swapping them out. my phone is all bad...this will be the 3rd one fml