[obxKevin]

Most CS reps seem to vary on their knowledge of the entire TP2 situation. I called on Saturday because of an intermittent data connection and three hard resets. Was told I could purchase another, then when they receive my old one in the warehouse, I would be issued a credit. Nope, I refused. Didn't want to spend more. Then same CS told me that I could send my bad device in and they would send me a new one when mine was received at warehouse. Nope, not waiting that long. We finally agreed that I would ship mine and they would ship a new one via two-day when I provided a tracking number to them.

Hung up and then thought about them being out of stock on-line. I called back to verify they had them and was told they were indeed in stock, even in stores now. Huh?? Asked them to check stock status at my not-so-local store. Not in stock...duh!! She couldn't find one anywhere, in fact, even online...hmmn.

OK, how about trading for the Imagio, I can live without the keyboard. I was told that was ok, go to my local store and buy an Imagio and ship my TP2. Again, refund would be issued when they receive my TP2. Uh, no Imagios in-store either. Was a very nice CS rep but I swear, nobody knows what is what here.

Asked for a supervisor, and when he came on the line he immediately put me off by telling me he would do nothing for me but send me a refurb. Not gonna happen, sir. Not after having the phone only ten days. He told me that was the best he could do. Now I'm getting hot. I firmly but politely told him that I have been with the company for eight years with two smart phones on my account and all my employees were using VZW and the following is what was needing to happen. I wanted the Imagio shipped at no additional cost to me, next business day, no return fee, and in turn I would ship my TP2 as soon as I had the Imagio in my hands. He could then pat himself on the back and tell himself what a good job he did keeping my business. He finally agreed. All that hassle just to get what should have been taken care of immediately.

I guess I could have just said " I bi**ched, they caved," but I really needed to vent, and you guys understand how I feel. Sorry, everyone.