View Single Post
  #94 (permalink)  
Old 10-11-2009, 11:44 AM
popasmurfn25's Avatar
popasmurfn25
Regular 'Geeker
Offline
 
Join Date: Mar 2009
Posts: 385
Reputation: 120
popasmurfn25 is keeping up the good workpopasmurfn25 is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: Sprint now replacing Touch Pro w/ Touch Pro 2!

hey lucky for some people there customer service stories was a sucess but as for me ive been boiling my blood under my skin going through this. And no i havent said one cuss word to any sprint rep just a little tone (loud) change in my voice because of being treated like a idot. I would have not been so pissed if it was one or maybe two reps out of the 10 reps i talked to but it was more like the other way around out of 10 reps only two wanted to help me get my replacement and those two reps ended with a sorry its out of stock all the other reps were hanging up on me transfering me to the wrong department claming that the advance option no longer exsists all kinds of crap even some of there supervisors at customer service were telling me i had no options but to accept a touch pro bottom line. So yesterday i got one rep to look at my notes on my account and i told him a TP2 has been promised to me as soon as it gets in stock for the warehouse
this would be the technical support line using a advance option getting a reconditioned TP2 from thier warehouse <-----this is the correct path for me to achive my TP2. As a matter of fact i was promised this TP2 before they changed any kind of disqualifying the advance option thing. So i had recorded my last conversation and i will upload it if you guys are interested. I will be suprised if i still get it even though the rep said yeah we should have more in a couple of days ill leave the ticket open just call back then and its noted in here to get you going on your TP2 im the only one who well you can hear for yourself will upload after i bleep out my information on the convo

-----Later
Reply With Quote